Privacy Policy

Effective Date: September 15, 2026

Talent Heating and Air Conditioning (“Talent Heating and Air Conditioning,” “Talent,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, schedule service, communicate with us, apply for financing through a third-party provider, or otherwise interact with our business.

By using this website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Telephone number
Service address
Mailing address
Information about your heating, cooling, indoor air quality, water heating, or other home comfort needs
Appointment and scheduling information
Messages, questions, and other information submitted through website forms
Information you provide when requesting an estimate or service
Communication preferences
Any other information you choose to provide to us

We may also automatically collect certain information when you visit our website, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Date and time of visits
General website usage and interaction information
Cookie and similar technology information

How We Collect Information

We may collect information:

Directly from you when you complete a form, request service, call, email, or otherwise communicate with us
Automatically through cookies, analytics tools, pixels, and similar technologies
Through service providers that assist us with scheduling, customer relationship management, website hosting, analytics, advertising, and communications
Through third-party services you choose to interact with through our website

How We Use Your Information

We may use the information we collect to:

Schedule and provide requested services
Respond to questions and service requests
Prepare estimates and recommendations
Communicate about appointments, projects, and customer service matters
Send service reminders and follow-up communications
Provide information about promotions, maintenance offers, products, or services when permitted by law
Send emails, telephone calls, text messages, or voicemail communications when you have provided applicable consent
Manage customer relationships and service history
Improve our website, services, and customer experience
Measure website performance and marketing effectiveness
Detect, prevent, and respond to security or fraudulent activity
Comply with legal, regulatory, and business requirements

Phone, Text Message, and Email Communications

If you provide your telephone number or email address and consent to communications, Talent Heating and Air Conditioning may contact you regarding your request, appointments, estimates, services, promotions, or other relevant communications.

Depending on the consent you provide, communications may be made by telephone, email, text message, or voicemail and may use automated technology where permitted by law.

Consent to receive marketing communications is not a condition of purchasing goods or services.

You may opt out of marketing text messages at any time by replying STOP to a text message. Message and data rates may apply. You may also contact us directly to update your communication preferences.

Transactional or service-related communications may still be sent when necessary to fulfill a request, manage an appointment, or provide services.

Cookies and Similar Technologies

Our website may use cookies, pixels, analytics technologies, and similar tools to help the website function, understand how visitors use the site, improve performance, and support advertising or marketing activities.

These technologies may collect information such as your IP address, browser information, device information, pages viewed, interactions with the website, and referring pages.

You can adjust your browser settings to block or delete certain cookies. Disabling cookies may affect the functionality of some parts of the website.

Website Analytics and Advertising

We may use third-party analytics, advertising, and marketing providers to better understand website traffic, measure the effectiveness of campaigns, and improve our services.

These providers may use cookies, pixels, or similar technologies to collect information about your activity on our website in accordance with their own privacy practices.

Depending on the tools used on the website and applicable law, you may have options to limit certain types of tracking or targeted advertising through browser settings, cookie controls, or other available preference mechanisms.

How We Share Information

We may share personal information with third parties when reasonably necessary to operate our business, provide services, or fulfill your requests.

These parties may include:

Website hosting and technology providers
Customer relationship management and scheduling providers
Telephone, text messaging, and email communication providers
Analytics and advertising providers
Payment processors
Financing providers
Contractors and service providers assisting with business operations
Professional advisors such as accountants, attorneys, and insurers
Government agencies or law enforcement when required by law

We may also disclose information in connection with a merger, sale, financing, restructuring, acquisition, or transfer of all or part of our business.

We do not disclose personal information to third parties solely for their own unrelated purposes except as permitted by law or with your consent.

Financing Applications

Talent Heating and Air Conditioning may provide links that allow customers to apply for financing through third-party financing providers.

When you select a financing application link, you may be directed to a third-party website or application. Information you submit through that financing application is provided directly to the financing provider and is governed by that provider’s privacy policy and terms.

Talent Heating and Air Conditioning does not control the privacy practices, approval criteria, security procedures, or lending decisions of third-party financing providers.

We encourage you to review the financing provider’s privacy policy before submitting personal or financial information.

Embedded Videos and Third-Party Content

Our website may include embedded videos or other content provided by third-party platforms, including YouTube.

When you view or interact with embedded third-party content, the third-party provider may collect information about your device, browser, IP address, interactions, or use of the embedded content. Third-party services may also use cookies or similar technologies.

Your interaction with those services is subject to the privacy policies and terms of the applicable third-party provider.

Third-Party Links

Our website may contain links to third-party websites, services, financing providers, social media platforms, or other external resources.

We are not responsible for the privacy, security, content, or practices of websites or services that we do not control. We encourage you to review the privacy policies of third-party websites before providing personal information.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of internet transmission, electronic storage, or security system is completely secure. We cannot guarantee that information transmitted to or through our website will always remain completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to:

Provide services
Maintain customer and service records
Fulfill the purposes described in this Privacy Policy
Meet legal, tax, accounting, insurance, and regulatory requirements
Resolve disputes
Enforce agreements
Protect our business and customers

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Choices

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include the right to:

Request information about personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of certain personal information
Opt out of certain marketing communications
Object to or limit certain uses or disclosures of personal information
Exercise applicable privacy rights without unlawful discrimination

These rights may be subject to exceptions and eligibility requirements under applicable law.

To submit a privacy-related request, contact us using the information listed in the Contact Us section below.

We may need to verify your identity before completing certain requests.

Sale or Sharing of Personal Information

Talent Heating and Air Conditioning does not sell personal information for monetary payment.

Certain website analytics, advertising, or marketing technologies may involve the disclosure of online identifiers or website activity to third-party providers. Depending on applicable privacy law, some of these activities may be considered “sharing,” “targeted advertising,” or similar regulated activity.

Where required by applicable law, eligible individuals may have the right to opt out of certain forms of sharing or targeted advertising.

Do Not Track and Browser Privacy Signals

Some browsers offer “Do Not Track” settings or other privacy preference signals. Because there is not one universally accepted standard for all such signals, our website may not respond to every browser-based signal.

Where required by applicable law and supported by our website technologies, we will process recognized legally required opt-out preference signals.

Children’s Privacy

Our website and services are intended for adults and homeowners seeking heating, cooling, indoor air quality, water heating, and related services.

We do not knowingly collect personal information from children under the age of 13 through the website. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

If you believe a child has provided personal information to us, please contact us.

State Privacy Rights

Residents of certain states may have additional privacy rights under applicable state law.

Depending on your state of residence and whether the applicable law applies to Talent Heating and Air Conditioning, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses or disclosures of personal information.

You may contact us using the information below to ask about privacy rights that may apply to you.